Support

Nitric is open source and available on GitHub. If you're dealing with an issue or just need some help, we're available.

Bug Reports

You can help us improve Nitric by creating bug reports. When creating a bug report, it's important that you include as much information as possible about your issue. That way, it's easier to reproduce and fix the issue.

You can also create feature requests or ask a question via the issue templates on GitHub.

Where do I open the bug report?

The Nitric framework has many different repositories in the nitrictech organization on GitHub. If you have an issue with any component, you can open a new issue in the respective repo.

If you're unsure where to open the GitHub issue, you can use our main nitrictech/nitric repo. The Nitric team frequently monitors and triages new issues within this main repo and will move the issue to another repo if required.

To best help with understanding the issue effectively, provide a standalone GitHub repository in your report that can reproduce the issue.

For information on how to create minimal, reproducible examples you can view this informative Stackoverflow guide.

Best practices for writing the bug report

If you don't have time to create a standalone repository, please include as much information as you can about the issue, use the Bug report template from our main repo to help guide you.

Include .nitric log files

Log files can be found in your stack directory under the .nitric folder. Including Log files will provide a ton of useful information logged during local run and cloud deployments.

Include the output of info command

The output of the info command provides us with metadata such as OS, Chipset information, GoVersion, etc. which can be used to reproduce the issue raised.

nitric info -o yaml

Include bug description and reproduction

When describing the bug, it helps to provide the following information:

A clear and concise description of what the bug is
Steps to reproduce the bug
A clear and concise description of what you expected to happen
Screenshots (if applicable)

Include environment and setup information

Any information about your environment and setup will be important to help reproduce the bug. Please include the following:

Which version of the Nitric CLI you are using (run nitric version to see your version)
Your Operating System
Any nitric dependencies and their versions, such as SDKs or Middleware
Which cloud providers you are deploying to

Example Report

Describe the bug:

Returning a JSON response in my list handler doesn't work, it returns nothing and times out.

Steps to reproduce:

I created a simple function handler to set the response body to a JSON string.

import { api } from '@nitric/sdk'

api('public').get('/customers', (ctx) => {
  // construct response for the GET: /customers request
  const responseBody = {}
  ctx.res.json(responseBody)
})

Then I run nitric start to run nitric locally.

What I expected:

I expected to see a 200 status with the JSON response printed to my terminal in a readable format or at least an error explaining what I did wrong.

What I received:

I then use curl to test the handler's endpoint.

curl http://localhost:4001/customers

I did not receive a response from the server.

Environment and setup information:

Nitric CLI version: Nitric Helper CLI v2.0
Dependencies used: @nitric/sdk@1.0.0
Cloud providers: AWS and Google Cloud